Website and Mobile Application Privacy Policy for the United States

Last Updated: June 29, 2022

Privacy Policy

Types of Personal Information We Collect

We collect the following categories of personal information:

Data you give

Data we collect

  • Contact details
  • Name, email address, postal address, and phone number
  • Your feedback
  • Online surveys and polls, product feedback, any information you provide when contacting us, etc
  • Payment information
  • Profile photo
  • Information about your vehicle
  • The kind of electric plug-in vehicle you drive
  • Website analytics
  • Including your IP address, pages viewed, the URL from referral websites, links clicked on
  • Browser and device information
  • Type of Internet browser and operating system you use, other device heuristics
  • Information about your use of Our Services
  • During in app events, we collect geolocation, date timestamp, mobile advertising identifiers, a proprietary user ID, and charging session information
  • Information about your personal devices
  • Your device type, operating system, network, and other information
  • Location information
  • We collect precise location information (latitude and longitude) recorded during in app events
  • Information from third parties, including demographics, location information, and vehicle purchases or interests.
  • Information about your vehicle and app use, which may include your driving speeds and navigation while using the app

When We Collect Personal Information

We collect personal information when:

Data you give

Data we collect

  • You email, call or otherwise communicate with us
  • You fill out surveys or other market research activities
  • You sign up for Our Services
  • You visit and interact with our website
  • You view our newsletters or other email communications
  • You use social media to access our products or services
  • You click-through a marketing promotion
  • You use the app, including processing payment or providing charging services
  • You search for a charging station in the app
  • You use a charging station
  • You engage with push, in-app or other device-specific notifications

How We Use Collected Personal Information

We use the personal information that you give and we collect for the following purposes:

How We May Share Personal Information

In addition, we may share de-identified, aggregate, or anonymous information about our website visitors and Services users with advertising or marketing partners. See below for more information about your choices with our use of cookies and related technologies.

Read more about the specific vendors or third parties who receive your personal information, including those using cookies>

Data you give

Data we collect

Data we collect

Stripe

Payment Processing

Apple Pay

Payment Processing

Google Pay

Payment Processing

Snowflake

Cloud Services

Mixpanel

Product and Services Analytics

Segment

Product and Services Analytics

Hubspot

Customer Communications

PlaceIQ

Mobile Retargeting

Groundtruth

Mobile Retargeting

LinkedIn

Online and Mobile Advertising

Facebook

Online and Mobile Advertising

Quorum

Mobile Retargeting

Hotjar*

Product and Services Analytics


*We use Hotjar to better understand our users’ needs and to optimize our website. Hotjar is a technology service that helps us better understand our users’ experience on our website by collecting information relating to user activity on our site, including how much time they spend on which pages, which links they choose to click, and what they do and don’t like. This feedback enables us to build and maintain our website by highlighting the user journey. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar is contractually forbidden to sell any of the data collected. You can prevent Hotjar from collecting this data by following this opt-out link. For more details, please see Hotjar's Privacy Policy.

Your Rights And How To Exercise Them

You can exercise these rights by contacting Volta at privacy@VoltaCharging.com or (888)264-2208.

Read more if you are a resident of California >

California Residents

The California Consumer Privacy Act or “CCPA” gives California residents certain rights with respect to their personal information.

If you are a California resident, you have the right to:

You may exercise these rights by contacting Volta at privacy@VoltaCharging.com or (888) 264-2208.

Volta currently does not enable website visitors to exercise a ‘Do Not Track’ signal.

Security

We have implemented reasonable security measures designed to protect your personal information from unauthorized access and disclosure. It is important that you understand, however, that no website, Internet-connected device or online platform is completely secure. We cannot anticipate all potential misuse of your information, and as a result, cannot guarantee the security of any information you transmit to us.

Children

We do not intentionally collect any personal information from children under the age of 13. If you believe we have obtained personal information associated with children under the age of 13 (or 16 in California), please contact us at privacy@VoltaCharging.com or (888) 264-2208 and we will delete it.

This website may contain links to other websites or services. We do not control what information you provide, or is collected by these third-party websites. We encourage you to read the privacy policies or statements of the other websites you visit.

Contact Us

If you have any questions about our privacy or security practices, or if you would like to request access to or correction of your personal information, you can contact Volta by mail, telephone, or e-mail:

http://www.VoltaCharging.com
155 De Haro Street
San Francisco, CA, 94103 USA
privacy@VoltaCharging.com
(888) 264-2208

Changes To This Policy

We may revise this policy from time to time. Review it occasionally so that you keep up-to-date on our most current practices. We will put the effective date of the latest version at the top of each policy.

About Our Charging Stations

Some of our charging stations use cameras and may monitor activity near the station. These cameras do not identify individuals through facial recognition. These cameras are used to collect information about the vehicles being used with our stations, including their make, model, tires or other attributes. We may also collect anonymous demographics about visitors to, and around our stations, such as the number of nearby visitors, potential genders or ages, and the amount of time a charging station may have the attention of ad viewers. All information or activity captured by our cameras is not identified or correlated with any individual users or households. If you have any questions about a specific station, please contact privacy@voltacharging.com.

Volta strives to take reasonable care when we collect, store, use and protect your personal information according to this Privacy Policy. This Privacy Policy applies to visitors of this website and to Users of all the services (collectively the “Services”) offered by Volta, its subsidiaries and affiliates, via VoltaCharging.com (“Site”) or the necessary software or mobile applications (“Software”) used in connection with the Services to Users (“User” or “you”) of the Services in the United States. This Privacy Policy is incorporated into, and is subject to the Terms (including any definitions in the Terms). By using the Site and the Services or by transmitting information to us by email or other electronic means, you agree to this Privacy Policy.