Simply plug in and start charging. Use the Volta app to make sure the station is available or to see if you are required to check in to charge, such as at our DC Fast Charge stations.
Still not charging? Please report in the Volta App or contact email@example.com. Include your location, charging station number, as well as your vehicle make and model and we will reach out if we need more information.
Many vehicles have a “charger lock” feature to prevent someone from unplugging your vehicle. We recommend the following:
Still stuck? Please call our support phone line, and we can do our best to assist you: (888) 264-2208
We know it can be frustrating to see someone in a charging spot beyond the limit or a non-electric vehicle blocking the station. We're working on several features in our app to encourage good charging etiquette to maximize the use of our charging network. However, we're not able to reach out to property management in every case.Please report any parking violations to the parking security or property management at the charging location, as enforcement is managed by the site.
Our Volta DC Fast chargers can charge all EV models with a CCS charging port.
Volta Level 2 charging stations can be used with the Tesla SAE J1772 adapter that comes with the vehicle. Be sure to inspect your Tesla adapter for damage or debris.To start charging: Attach your adapter to the charging plug first, then plug it into your vehicle and charging should begin automatically.To stop charging: Stop charging on your vehicle dashboard or Tesla app. Then remove the charging plug and your adapter together using two hands.Volta DC Fast charging stations: For your safety, only charging adapters manufactured or licensed by your EV’s automaker are permitted.
Most Volta charging stations are open from 6am to Midnight. However, because we tailor our relationship with each site, hours of operation may vary. Hours of operation are listed by location in the Volta app.
Check to see if you have a strong enough cell signal as the app works best when you have at least 2 cell bars. 1 cell signal bar may still work with some devices but will be a slow overall app experience.
Check to see if you have the latest version of the Volta app installed on your phone.
Check whether you have allowed location permissions within the Volta app. Location permissions are required to check-in at our DC fast stations and start a charge.
If all else fails, you can find a station on our website at https://voltacharging.com/drivers/.
Please call our support line at (888) 264-2208 to report urgent issues. Please include the location and station number at which you were charging.
We are expanding our network every day! This means that you might come across stations that are still undergoing their final send-off inspections and our rigorous commissioning process before being added to our network. Keep an eye out on the Volta app to see when these stations are made available to the public!
Most EV drivers charge at home, and use Volta stations to top off on a charge located at convenient places where they already go. Charging speeds depend on two things: how much power the charger can dispense, and how much power your electric vehicle can accept. Today the maximum charging speed Volta chargers can deliver are:
For your convenience, enabling location services helps Volta find you nearby chargers. It is also required to check-in at some sites.
A push notification is an automated message sent by Volta when the app is not open. Push notifications help you receive real-time notifications that alert you when your charge has started or stopped, when your complimentary session ends, when a paid charge begins, and when idle fees will be incurred.You can set these up in the Volta app’s settings as well as on your phone’s Settings or App Settings section.
There are many reasons why your car may have been unplugged or stopped charging. Besides the battery being full and the charge ending, other reasons could include: Another driver unplugged your car thinking it was done charging, the station temporarily losing power, or Volta conducting service to ensure the station is in top working condition.